Tools for lightweight knowledge sharing in opensource software development davor cubrani. Bloomfire is the leading internal knowledge management software. I believe that phpmyfaq is the most useful kb i have seen so far from open source. Wiki software programs are great not only for open source knowledge sharing operations like wikipedia, but also for helping to train and share institutional knowledge within your own organization you can use wiki software programs right now to create helpful databases that contain information for customers, for employees, and for prospects however, you need to make sure the. With exo platform, you can organize, store, share and collaborate on your documents. It is intended for publishing files or documents online. Participating in an oss project can be a pathway to building a career in software development, allowing programmers to hone their skills by working on the biggest software programs in the world.
In a previous article i showed you why it is beneficial to support knowledge sharing in your organization. Knowledge management software 2020 best application. Citeseerx document details isaac councill, lee giles, pradeep teregowda. Open knowledge foundation okf is a global, nonprofit network that promotes and shares information at no charge, including both content and data. Publish and manage articles, white papers, user manuals, business processes, faqs, online help. Several tms dimensions have positive impacts on knowledge sharing. The top 10 free and open source knowledge management. Knowledge base management the ability to create, update, and maintain a repository of information, which might be available publicly to customers or might be reserved for internal use, and which incorporates search technologies to help users find the right information.
And because its always available, customers and agents can serve themselves with the right information at the right time. Best open source knowledge management software comparison. It is a way to preserve expertise and knowledge of your employees, though. Dual allegiance and knowledge sharing in open source. Employees of commercial software firms who participate in open source software projects are found to be allegiant to both their company and the open source community. Youll typically be using it to host files internally, like pdfs and ms word. Products were classified as knowledge management software if they contained all of the following core features. Knowledge sharing is essential for successful collaboration between companies and external communities. Murphy department of computer science university of british columbia 2012366 main mall, vancouver bc canada v6t 1z4 email. This is a free open source knowledge base software and document manager written in php. Knowledge management software is technology that captures, aggregates, organizes, and contextualizes raw data obtained from product data, customer interaction, leads analysis, etc.
Our platform allows teams to quickly and securely share information in a dynamic, social environment. Free open source software foss projects are peopleoriented and knowledge intensive software development environments. Open source software oss communities have been identified as exemplars of knowledge sharing. It provides various data stores and utilities to manage them for knowledge posts, with a particular focus on notebooks r markdown and jupyter.
The cornerstone of the open source philosophy is that recipients of technology should have access to all its building blocks, such as software code, schematics for electronics, mechanical designs, to study it, modify it, and redistribute it to others. Tools for lightweight knowledge sharing in opensource. That is because you are a part of a sample that uniformly has positive attitudes toward open source in general. Highlights we examine the possible team cognitive mechanism that facilitates knowledge sharing in open source software oss teams.
Target users are small businesses, nonprofits, clubs, and small business operations. In such knowledgeintensive noncommercial environments individuals appear to share their knowledge freely with other community members in order to develop new and improved software products rolandsson et al. Free open source windows knowledge management software. Boosthq boosthq is one of the most popular apps for your team to share links, files, and thoughts on topics that are useful, interesting, or important. Others will fill out the survey in the future who are not affiliated with open source groups and variation in the responses will allow us to study relationships with other data. Many researchers focused on mailing lists to study coding activities of software developers. The collaboration hopes their open source approach will create a meeting point for academics and clinicians that will lead to the technology being adopted more widely and further developed. Knowledge management is a decision support system that requires the implementation of a model that relates to the processes of learning sometimes based on machine learning and the capture and transferal of knowledge with everyday activities knowledge sharing process. Advanced knowledge management software configuration. We explore the relationships among tms, knowledge sharing, communication quality, and technical achievement of oss teams. Lastly, the integrated knowledge base streamlines information sharing, by allowing you to quickly post and retrieve reference information without having to remember where it was saved. Source includes schematic diagrams, designs, circuit or circuitboard layouts, mechanical drawings, flow charts and descriptive texts. The open source software questions did not reveal important information so far. It was founded by rufus pollock on 20 may 2004 and launched on 24 may 2004 in cambridge, uk.
Knowledge sharing software free download knowledge. Openkm is more of a knowledge management solution, so that means if youre looking for a customerfacing knowledge, in this case, openkm may not be for you. Knowledge sharing software free download knowledge sharing top 4 download offers free software downloads for windows, mac, ios and android computers and mobile devices. Zendesk guide offers a knowledge base that is simple to customize and use as either an internal knowledge base, an it knowledge base, an agentonly knowledge base or a customer facing faq resource. Knowledge sharing in open source software project teams. In this paper we examine how these employees dual allegiance influences their knowledge sharing behaviour. Motivations and management introduction the effective management of knowledge is a primary concern for organisations seeking to compete in the contemporary economic environment grant, 1996. Request pdf knowledge sharing in open source software communities. It is simple, straightforward kb software, is it php can be easily installed on any server and can be customized if you know a bit of php. Knowledge sharing in open source software communities. It shares the same principles as free software or open source software. From content management and seo to intelligent search and aipowered bots, this platform has the essential tools you need in order to leverage company data to build your faq and product information base and improve your customer support and strategic planning significantly.
More than 40 million people use github to discover, fork, and contribute to over 100 million projects. The software creators benefited from the assistance of cerns knowledge transfer group known as kt dedicated to accelerating the transfer of cern. Phpkb is an open source knowledge base software that can be pretty much anything you want it to be. The top 10 free and open source knowledge management software. Knowledge management software focuses on the ways how information is compiled, organized, stored and accessed by every individual within the company. The knowledge repo project is focused on facilitating the sharing of knowledge between data scientists and other technical roles using data formats and tools that make sense in these professions. It is incorporated in england and wales as a company limited by guarantee. We adopt the perspective of transactive memory system tms. Openkm is available in the sourceforge directory, the database of open source software and rated 4. Kwok information server is an open source it management system, providing it asset tracking hardware inventory and software license, issue tracking helpdesk, service contract management, vendor contact management, and knowledge base.
Getapp is your free directory to compare, shortlist and evaluate business solutions. Collaborating and sharing knowledge easier there are many great knowledge sharing apps on the market, so to get you started, here are 5 of the most adaptable ones. The open source project is driven by a dedicated community. Understanding knowledge sharing activities in freeopen. Opensource software is an alternative to proprietary software. In addition it is made simple enough but with correct priorities and logic. It acts as a knowledge sharing medium that quickly allows users to find and view solution to common problems or. This may indicate that knowledge sharing, and six sigma are negatively related, but until a larger sample of responses is gathered, this is only a proposition. It combines the capabilities of wikis, social network, blogs, files, microblogs, discussions into secure enterprise platform.
Open source software and hardware knowledge transfer. Search a portfolio of open source knowledge management software, saas and cloud applications. Our aipowered search scans all types of media including video so teams can find and act on information faster. Companies can continue cherishing mediawikis numerous advantages and automation capabilities. Knowledge flow, transfer, sharing, and exchange interorganizational knowledge sharing knowledge contribution process knowledge flow barriers open source software show 1 more process design show less. What is the best open source software for knowledge. How expert software developers interact with each other and with nondevelopers in the. This paper aims to add to the understanding of knowledge sharing in online communities through an investigation of the relationship between individual participants motivations and management in open source software oss communities. Due to its plugin architecture and strong user community there are tons of. Ever since releasing the www software under an open source model in 1994, cern has continuously been a pioneer in this field. The two categories of knowledge actors have been reported to coexist in a. Converging free and open source software tools for. Between may 2016 and may 2019 the organisation was named open knowledge.
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